Where do you start.....except to say how this accommodation is allowed to trade beggars belief & that Alex Polizzi would have a field day if asked to stay for 1 night. I think the easiest … moreWhere do you start.....except to say how this accommodation is allowed to trade beggars belief & that Alex Polizzi would have a field day if asked to stay for 1 night.
I think the easiest thing is to simply list everything we found wrong....
Parking: Signage noted by chance, Space tiny with cars blocking cars in
Main Entrance: Blink & you’ll miss it
Reception: Polite, however due to nationality not the easiest to understand
Finding your room: Bring a compass, no logic to the room numbering sequence & 0 overhead signage pointing you in the right direction
Room Amienities: Twin room with 1 double socket situated down the side of the dresser/unit & out of reach to be functional in relation to mirrors / table lamp
In room complementary items: 1 miniature bar of soap
Communication: No phone to contact reception
WIFI: Free but pointless, continuously fails to connect
Pillows: 1 per bed, both flat as pancakes, additional pillow supplied upon request
Hair Dryer: Fixing screwed into drawer, no plug attached
Replacement Hair Dryer: Supplied as a complete drawer replacement, started burning & bellowing our smoke upon use, last PAC test sticker dated 2013!!! See photo
2nd Attempt to find a working Hair Dryer: Allowed access to another room, however when trying to plug in straightners, wall socket collapsed leaving wall plaster debris all round. See photo
Bed Covers: Foot warmers....stained on both beds...See photo
Bathroom: Toilet roll holder positioned 6 inch of floor!!! Very random. Shower door cake off hinges, NO floor matt supplied, Singular towel supplied per person 50:50 If was size medium or large
Breakfast: Minimum choice....Massively short staffed, queueing for clean cutlery, plates, juice to be refilled, requested for more toast never materialised!!
Health & Safely: Advise from the Hair Dryer & Plug Socket issues issue already noted, the one & only room window did NOT have any opening safety restrictions in place & could be opened fully outwards, as one of the beds was pushed right up against the wall a young child would easily be able to open it wide, steep onto the window sill & attempt to climb out
Think that pretty much sums it up
We arrived to the hotel and the receptionist was very miserable, we was clearly interrupting her late breakfast!! We went up to our room and it is honestly the worst place i have ever been … moreWe arrived to the hotel and the receptionist was very miserable, we was clearly interrupting her late breakfast!! We went up to our room and it is honestly the worst place i have ever been too. We would rather sleep on the streets!! It smelt awful, hairs in the shower, fag burns in the net curtains and curtain hanging down. Blood stains on the floor, i dread to think what the stains are on the pillow and head board. Dirty walls. Doors hanging on by 1 screw, nicotine stains on the lampshade. And a million cob webs. We rang booking.com and they relocated us to another hotel, but we would have to pay for the first night. I was so desperate to get out of hell. We explained to the receptionist what our problem was and she responded with i dont see what your problem is with the room. I have been having calls and texts from my bank this afternoon as banks hotel is trying to take £110 from our account. It does not look like the pictures on the website or booking.com
WE FOUND A MOUSE IN THE ROOM.DON'T go there.EVER!IThe personal knew about the pest problem,they even admited that we were not the first to saw mice in the hotel.Also the whole place is … moreWE FOUND A MOUSE IN THE ROOM.DON'T go there.EVER!IThe personal knew about the pest problem,they even admited that we were not the first to saw mice in the hotel.Also the whole place is a hellhole,mould on the walls,holes in the carpet made by mice/rats.I coudn't rest a second knowing we had a mouse in the room.We also found mouse poison and mouse traps.
Absolutly garbage hotel,we asked for a refund for having A MOUSE in the room,but to this day we coundn't speak to the manager.Worst experience ever,trust me DON'T GO THERE!!